FAQ's
Are your products made from real gold?
Yes. Gold Custom jewelry uses genuine 10K or 14K gold depending on the design, with purity stamps and authenticity documentation.
Do gram weights stay the same?
Weight can vary slightly because of production and finishing. Small variations are considered normal.
Is your jewelry gold-plated or gold-filled?
No. Products are made from real gold in the karat option shown on the product page.
What gold purity options do you offer?
Gold Custom offers 10K, 14K, and 18K gold, depending on the product.
Do you offer a warranty?
Yes. Purchases include a one-year warranty covering manufacturing defects.
Can I use promotions or discounts together?
Normally, only one discount code or promotion can be applied to an order.
How can I confirm my jewelry is real gold?
Jewelry carries a gold-purity stamp and can also be independently tested by a professional jeweler.
Is my personal information shared with other companies?
Customer information is kept private and is not sold or shared with outside companies.
Is it safe to order jewelry online?
Secure encryption is used to protect payment and personal information during checkout.
How can I track my order?
Customers receive a shipping confirmation and tracking number once the order ships.
Can I change my order after placing it?
Customers should contact Gold Custom immediately. Changes may be possible if processing has not started.
How do I cancel my order?
Cancellation may be possible before processing begins. Once production or shipping starts, cancellation may no longer be available.
What if my order is returned to the sender?
Additional charges or adjustments may apply before the package can be reshipped.
How long does shipping take?
Orders are prepared after payment confirmation, and delivery depends on location and the shipping method.
Do you offer free shipping?
Qualifying U.S. orders over $99 receive free shipping.
Do you ship internationally?
Shipping is available within the United States and Canada, with other regions potentially being added later.
What is your return policy?
Unworn and unused merchandise may be returned within 14 days of delivery, provided it remains in original condition.
What if a piece doesn’t fit or I lose part of it?
Size adjustments may be available for a fee. Lost pieces or missing parts aren't covered by the standard return policy.
When will I receive my refund?
Refunds are processed after the returned item is received and inspected, generally within a few business days.
Can I return items purchased through financing or layaway?
Such orders may qualify for exchange or store credit depending on the financing provider's terms.