FAQ's

Products

Are your products made from real gold?

Yes. All Gold Custom jewelry is made from genuine 10K, 14K, or 18K gold, depending on the design. Each piece is stamped with its gold purity mark and includes authenticity documentation.

Do gram weights stay the same?
Is your jewelry gold-plated or gold-filled?
What gold purity options do you offer?
Do you offer a warranty?
Can I use promotions or discounts together?
How can I confirm my jewelry is real gold?
Is my personal information shared with other companies?

Orders & Shipping

Is it safe to order jewelry online?

Yes. Our website uses secure encryption to protect your payment and personal information throughout checkout.

How can I track my order?
Can I change my order after placing it?
How do I cancel my order?
What if my order is returned to the sender?
How long does shipping take?
Do you offer free shipping?
Do you ship internationally?

Returns & Exchanges

What is your return policy?

Unworn and unused items may be returned within 30 days of delivery. Items must be in their original condition.

What if a piece doesn’t fit or I lose part of it?
When will I receive my refund?
Can I return items purchased through financing or layaway?